Client care questionnaire

We would very much appreciate your help in completing this questionnaire, so we can monitor our service levels and see where we can make life easier. Please return it in the SAE provided. All responses we receive each month will be entered into our draw for a bottle of champagne.

Your Name:

Company Name:

Email:

Telephone:

Our service Standards

Please rate your response to the following questions on a scale of 1 to 5 where 1 represents a very poor level of service and 5, an excellent level.

1. Our ability to give straightforward explanations

Please Select:

2. The value for money you have received

Please Select:

3. Our understanding of your circumstances

Please Select:

4. How well we kept you up to date with progress

Please Select:

5. Our speed of response

Please Select:

6. The standard of presentation of our correspondence and documents

Please Select:

7. At the outset, did we make it clear what we were intending to do on your behalf?

Please Select:

8. Did we do what we said we would do on your behalf?

Please Select:

9. Did you find us easy to contact when you required help

Please Select:

10. Did we meet deadlines which had been given?

Please Select:

11. Where our written communications with you clear

and understandable

Please Select:

12. Did you find us easy to do business with?

Please Select:

13. How likely would you be to recommend us to colleagues /friends/others

Please Select:

14. Have actually recommend us in the past

Please Select:

15. Would you be prepared to write a testimonial on our behalf?

Please Select:

16. Are you aware of all the services we offer

Please Select:

17. Overall on a scale of 1 to 5, where 5 is excellent, please rate the service you have received form:

18. The consultant

Please Select:

19. The office administration staff

Please Select:

20. Other

Please Select:

21. Have you ever used another cabling company in the past

Please Select:

22. Who have you used?

23. If yes how do we compare

Please Select:

25. If we had to do just one thing to improve our service, what would it be?

Notes:

Thank you for taking the time to complete this Questionnaire