Client care questionnaire 

We would very much appreciate your help in completing this questionnaire, so we can monitor our service levels and see where we can make life easier. Please return it in the SAE provided. All responses we receive each month will be entered into our draw for a bottle of champagne. 
Our service Standards 
 
Please rate your response to the following questions on a scale of 1 to 5 where 1 represents a very poor level of service and 5, an excellent level. 
1. Our ability to give straightforward explanations 
2. The value for money you have received 
3. Our understanding of your circumstances 
4. How well we kept you up to date with progress 
5. Our speed of response 
6. The standard of presentation of our correspondence and documents 
7. At the outset, did we make it clear what we were intending to do on your behalf? 
8. Did we do what we said we would do on your behalf? 
9. Did you find us easy to contact when you required help 
10. Did we meet deadlines which had been given? 
11. Where our written communications with you clear 
and understandable 
12. Did you find us easy to do business with? 
13. How likely would you be to recommend us to colleagues /friends/others 
14. Have actually recommend us in the past 
15. Would you be prepared to write a testimonial on our behalf? 
16. Are you aware of all the services we offer 
17. Overall on a scale of 1 to 5, where 5 is excellent, please rate the service you have received form: 
18. The consultant 
19. The office administration staff 
20. Other 
21. Have you ever used another cabling company in the past 
23. If yes how do we compare 
25. If we had to do just one thing to improve our service, what would it be? 
Thank you for taking the time to complete this Questionnaire 
 
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